GameStop Apologizes for Deus Ex Coupon Kerfuffle
GameStop is apologizing for the Deus Ex: Anthropoid Rotation voucher kerfuffle with a $50 gift card and a two-for-one preowned proffer.
GameStop really stepped in it with the PC version of Deus Ex: Quality Rotation. Aft discovering that the game was packed with a coupon for a free copy from cloud gaming service OnLive, the caller made the remarkably fatheaded decision to open all the boxes, get out the voucher and sell them without IT. That went over about Eastern Samoa big A you'd imagine, then again it managed to thrust itself in the other eye by announcing the succeeding day that it was pulling the game off the ledge completely until IT had new, voucher-escaped copies. Preorders would be full with existing copies but customers wandering in forth the street would have to settle for the Augmented Edition or nothing at all; nobody was getting screwed too hard but in PR terms it sure didn't help.
But now GameStop is trying to set things right, or at the least dial back the internet anger machine, with an email sent out to customers saying the companion is "truly sorry" for putt them midmost of a argufy 'tween it and Substantial Enix. It's also oblation around pretty solid recompense to make up for information technology.
"For your discommode, we would like to declare oneself you a free $50 GameStop indue card and a Buy 2 Get 1 Free pre-owned purchase," information technology says. "We want to earn back your trust and confidence in the GameStop experience. Please bring in this e-mail and your store receipt operating theater order confirmation from GameStop.com and present it to a Game Advisor."
As Joystiq points KO'd, GameStop stores are fair-and-square getting this email themselves and employees will no doubt consume specific processes to follow that may take a olive-sized time to filter down. In other run-in, don't go charging into the store and start yelling at the poor schmuck behind the forestall just because he hasn't heard about this yet. A little forbearance goes a long way.
It's a generous apology – eligible PC gamers are effectively getting the game free – but the companion dropped a mighty big ball when IT started busting assailable Deus Ex-husband boxes. What's the finding of fact, folks? Has GameStop bought back our sexual love, operating theatre is this the kinda cyberspace blood money we want no part of?
https://www.escapistmagazine.com/gamestop-apologizes-for-deus-ex-coupon-kerfuffle/
Source: https://www.escapistmagazine.com/gamestop-apologizes-for-deus-ex-coupon-kerfuffle/
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